Communication between HR manager and salesman is an example of:
1.Horizontal communication
2.Lateral communication
3.Diagonal communication
4.Vertical communication
Communication is a ____
1.one way process
2.Two way process
3.Three way process.
4.four way process
Communication is derived from a Latin word "Communis" which means
1.Community
2.Share
3.Common
4.Marxist
Communication means _________ information, feeling and thoughts, with others.
1.To receive
2.To receive
3.Conveying.
4.All the above.
Communication meant for changing the attitude of others is known as _________ communication.
1.Directive
2.Mass
3.Persuasive
4.All the above.
Communication problems otherwise known as
1.Enquire.
2.Barriers.
3.Encoding.
4.Decoding.
Communication saves time in:
1.Internal communication.
2.Interview.
3.Oral communication.
4.schedule.
Communication starts with:
1.Communication starts with:
2.Sender
3.Channel
4.feedback.
Communication through news papers and television are known as:
1.Group communication
2.Interpersonal communication
3.Mass communication
4.None of these.
Communication with superiors involves:
1.Directions
2.Orders
3.Complaints
4.Instructions
Comparing to resume, _________ is more academic oriented.
1.Cover letter
2.Interview
3.Curriculum Vitae
4.Bio-data
Conciseness of message refers to:
1.Crispness
2.Comprehensiveness
3.Specificity
4.Brevity
Consideration in a business letter means:
1.Stressing the "me" attitude
2.Using first person pronouns
3.Stressing the "you" attitude
4.Appealing to the sender's interest
Curriculum vitae is known asa.
1.Personal profile
2.Personal data sheet
3.Qualification sheet
4.All the above.
Denotations and Connotations are _________ barriers in communication process.
1.Physical barriers
2.Semantic barriers
3.Encoding barriers
4.Technical barriers
Diagonal communication is also known as:
1.Cross ward communication
2.Horizontal communication
3.Vertical communication
4.Any of the above
Dialogic listening is also known as:
1.Empathetic listening
2.Therapeutic listening
3.Relational listening
4.Active listening
Different components of the presentation that attract the attention of audience are:
1.Hand-outs
2.Cue-cards
3.Attention grabbers
4.None of these
Down ward communication and Upward communication are:
1.Vertical communication
2.Horizontal communication
3.Diagonal communication
4.None of these
Dunning letters are also called ______
1.Collection letters.
2.Letter of credit.
3.Compliant letters.
4.Suggestion letters.
Errors in language, grammar or visual representation of facts take away:
1.Clarity
2.Correctness
3.Crispness
4.Conciseness
Evaluation Parameters of Group discussion includes:
1.Personality
2.Communication
3.Leadership
4.All the above.
Examples of oral communication _____
1.Letter.
2.E-mail.
3.Telephone.
4.fax.
FOGINDEX is used to measure:
1.Clarity of message
2.Courtesy of message
3.Readability of message
4.All the above.
Formal Interview is also known as _______
1.Planned interview
2.Unstructured interview
3.Group interview
4.None of these
Four essential elements of good listening process are:
1.Attention, Hear, Understand, Respond
2.Attention, Hear, Understand, Remember
3.Accept, Hear, Update, Remember
4.Adopt, Hear, Understand, Respond
Functional coordination is one important reason for communicating with:
1.Superiors
2.Peers
3.Subordinates
4.Employees' unions
Gestural communication is a ______
1.Non-Verbal Message.
2.Direct conversation.
3.oral communication
4.written.
Gossip and rumour are part of _________ communication.
1.Formal.
2.Informal.
3.Horizontal.
4.vertical.
Grapevine communication is associated with _________ communication.
1.Formal
2.Informal
3.Horizontal
4.vertical.
Horizontal communication flows through ____
1.Face-to-face discussion.
2.Telephonic talk.
3.Periodical meeting.
4.All the above.
In empathetic communication, we can:
1.Probe
2.Respond to the feelings
3.Interpret
4.advice
In _________ form of communication, a subordinate is permitted to communicate with the boss of his boss.
1.Chain
2.Circular
3.Inverted V
4.Wheel
In _________ form of communication, all the subordinates of a superior talk to one another through his medium and the superior works as a hub.
1.Wheel communication
2.Chain communication
3.Circular communication
4.Free flow communication.
In _________ layout of letter, every line begins at left margin and thus makes each paragraph look like a distinct block of message.
1.Full block
2.Semi-block
3.Simplified
4.All the above.
In _________ speakers' choice of words unintentionally communicates something more than what the actual words state.
1.Formal Communication
2.Informal communication
3.Meta communication
4.None of these
In _________, the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.
1.Discriminative listening
2.Biased listening
3.Evaluative listening
4.Appreciative listening
Informal communication is otherwise known as _________ communication.
1.Grapevine.
2.Lateral.
3.Visual.
4.horizontal.
It involves how we say something in different pitch, tone and voice modulation such as slow or fast.
1.Kinesics
2.Proxemics
3.Time language
4.Paralanguage
Lateral communication is between
1.Superior and subordinate.
2.Same cadre of personal.
3.Subordinate and superior.
4.Among all.
List of items to be discussed and decided in a meeting is called as ____
1.Resolution.
2.Minutes.
3.Invoice.
4.agenda.
Listening has been identified as one of the "seven habits of highly effective people" by:
1.Lundsteen
2.Stephen Covey
3.Lee Iacocca
4.Tom Peters
Listening, reading, speaking and writing are all types of:
1.Communication skills.
2.Emotional barriers.
3.Evaluation techniques.
4.Nonverbal communication.
Materials distributed to the audience to supplement the contents of the presentation is:
1.Hand-outs
2.Cue-cards
3.Attention grabbers
4.None of these
Memo is derived from a Latin word which means:
1.A thing which must be remembered
2.A thing which must be memorized
3.A thing which must be written
4.A thing which must be communicated
Mental turbulence refers to:
1.Inability to understand
2.Confusion in the mind of receiver
3.Confusion in the mind of sender
4.Inability to speak
One characteristic of a memo is:
1.Formal
2.Tool for external communication
3.Concise
4.Pretentious
Orders and directives are the example of:
1.Downward communication
2.Upward communication
3.Diagonal communication
4.Horizontal communication
Our purpose in a _________ presentation is to convince your listeners to accept your proposal
1.Informative
2.Persuasive
3.Image building
4.Multipurpose
Our purpose in a _________ presentation is to move your audience to take your suggested action.
1.Informative
2.Persuasive
3.Image building
4.Decision making