Scientific Management approach is developed by
1.Elton Mayo
2.Henry Fayol
3.F.W. Taylor
4.A. Maslow
"Cognitive theory" of learning was given by
1.Skinner
2.Pavlov
3.Tolman
4.Piajet
According to management guru Tom Peters, almost all quality improvement comes from of design, manufacturing, layout, processes, and procedures.
1.Modification
2.Stratification
3.Integration
4.simplification
An enduring attribute of a person that appears constantly in a variety of situation is
1.behavior
2.trait
3.attitude
4.culture.
An extent to which an organisation achieves its predetermined objectives within given resources and without undue strain to its members
1.Organization behavior
2.Organizational culture
3.Organizational spirit
4.Organizational effectiveness
An OB study would be least likely to be used to focus on which of the following problems?
1.an increase in absenteeism at a certain company
2.a fall in productivity in one shift of a manufacturing plant
3.a decrease in sales due to growing foreign competition
4.an increase in theft by employees at a retail store
Employees needs met by Collegial Model is
1.Subsistence
2.Security
3.Status and Recognition
4.Self-actualization
Extension of behavior modification into organization is called
1.Enrichment
2.Enlargement
3.OB Mod
4.OB Ext
If a person responds the same way over time, attribution theory states that the behaviour shows.
1.Distinctiveness
2.Consensus
3.Consistency
4.Continuity.
In Pavlov's experiment, the bell was a/an.
1.unconditioned stimulus
2.unconditioned response
3.conditioned stimulus
4.conditioned response
In Two Factor theory, "Salary" coming under _______
1.Satisfiers
2.Maintenance factors
3.Both of these
4.None of above a and b
In which stage of the conflict process does conflict become visible?
1.Illumination
2.Intentions
3.Behaviour
4.Cognition
In ______________ leadership, there is a complete centralization of authority in the leader
1.Democratic
2.Autocratic
3.Free rein
4.Bureaucratic
Job appraisal is the part of ________
1.Sociology
2.Anthropology
3.Psychology
4.political science
Managerial orientation of "Custodial model" of OB is
1.Authority
2.Money
3.Support
4.Teamwork
Managerial orientation of "Supportive Model" of OB is
1.Authority
2.Money
3.Support
4.Teamwork
Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which of the following is one of the broad categories into which these roles could be grouped?
1.Intrapersonal
2.Institutional
3.Decisional
4.affective
Most of the learning that takes place in the Class room is
1.Classical conditioning
2.Operant conditioning
3.Cognitive learning
4.Social learning
Mr. Sunil's one-day salary was deducted because of his uninformed leave, as he was already warned about this behaviour. It is an example of which method of shaping behaviours?
1.Reinforcement
2.Positive Reinforcement
3.punishment
4.Negative Reinforcement
Mr.Dirash has a job which pays an excellent salary. He has a good relationship with his peers and his supervisors. He also likes the fact that the company policy fits well with what he personally believes, and that he has received considerable recognition for his achievements at the company. Which of these factors is 'MOST likely' responsible for the fact that Dirash loves his job?
1.High compensation
2.Good nature of peer relationships
3.Good nature of supervisor relationships
4.Recognition for his achievements
Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills?
1.technical, decisional and interpersonal
2.technical, human, and conceptual
3.interpersonal, informational and decisional
4.conceptual, communication and networking
Select the correct hierarchical order of qualities of an individual
1.Ability-Skills- Aptitude- Competency
2.Aptitude-Ability- Skills- Competency
3.Skills- Aptitude- Competency- Ability
4.Competency-Ability-Skills- Aptitude
Some people think that what happens to them is a result of fate, chance, luck etc. this is
1.extroversion
2.conscientiousness
3.internal locus of control
4.external locus of control
Syam is always late coming to work and the manager cut his increment. This is an example of.
1.positive reinforcement
2.negative reinforcement
3.Punishment
4.extinction
Tensed, insecurity and nervousness are features of
1.emotional instability
2.agreeableness
3.extroversion
4.conscientiousness
The cognitive process through which an individual selects, organizes but misinterprets environmental stimuli is known as _______
1.Perception
2.Projection
3.Selective Perception
4.Mis-Perception
The concept of Work- Week is related with
1.Quality of Work life
2.Quality Circle
3.Alternative Work schedule
4.Job Redesign
The extent to which individual believes in importance of power, status difference in organization
1.Self esteem
2.Authoritarianism
3.Tolerance for ambiguity
4.Workahollism
The extent to which individuals consistently regard themselves as capable, worthy, successful etc. is
1.Self esteem
2.Authoritarianism
3.Tolerance for ambiguity
4.Workhollism
The managers of a multinational company are located in France, India, Brazil, and the United States. Which decision-making technique seems most reasonable for this organization?
1.A postal service interaction
2.A brainstorming session
3.A nominal discussion
4.An electronic meeting
Thematic Apperception Test (TAT) is designed to understand
1.Perception of individual
2.Personality of individual
3.Learning of individual
4.None of these
Under Herzberg's theory, factors causing dissatisfaction is called
1.Demotivators
2.Negative stimuli
3.Hygiene factors
4.Defectors
What do we call the view that we can learn both through observation and direct experience?
1.situational learning theory
2.classical learning
3.social learning theory
4.the Pavlov principle
What is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?
1.Interpretation
2.environmental analysis
3.Outlook
4.Perception.
When a bank robber points a gun at a bank employee, his base of power is:
1.Coercive
2.Punitive
3.Positional
4.Authoritative communication.
When a group gives some of its leadership positions to the members of other group, it is
1.Contracting
2.Co-opting
3.Co-alition
4.Competition
Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behaviour among people in different countries?
1.Anthropology
2.Psychology
3.political science
4.operations research
Which of the following is / are method of managing stress
1.Job relocation
2.Career counseling
3.Recreational facility
4.All the above.
Which of the following is / are not a method of managing stress
1.Time management
2.Supervisor training
3.Role Analysis techniques (RAT)
4.Rorschach test
Which of the following is not a biographical characteristic?
1.political affiliation
2.age
3.Sex
4.tenure
Which of the following theory is proposed by Clayton Alderfer?
1.Theory X and Theory Y
2.Hierarchy of Needs
3.ERG Theory
4.Theory
Which one is not a Process Based Theory of motivation?
1.Porter Lawler theory
2.Mc Clelland's theory
3.Stacy Adams theory
4.Vroom's theory
Who developed Equity theory of motivation?
1.Porter Lawler
2.Mc Clelland
3.Stacy Adams
4.Vroom
Who proposed "bureaucratic structure" is suitable for all organization
1.Elton Mayo
2.Henry Fayol
3.F.W. Taylor
4.Max Weber
Your boss never gives you the benefit of the doubt. When you were late back from lunch, he assumed that you had simply taken too much time. He never considered that the elevators were out and you had to walk up 10 flights of stairs. Your boss is guilty of ______
1.Self-serving bias
2.Selective perception
3.Fundamental attribution error
4.Inconsistency
_____ refers to the basic changes in the content and responsibilities of job so as to satisfy higher motivational needs
1.Job enrichment
2.Job enlargement
3.Work relocation
4.Process consultation
_______ is the tendency of individual, which directs them to be inward and process ideas and thought within themselves
1.extroversion
2.Introversion
3.internal locus of control
4.external locus of control
________ is a person's belief about his chances of successfully accomplishing a specific task
1.Self esteem
2.Job satisfaction
3.Self efficacy
4.Self appraisal
________ is an attitude reflects the extent to which an individual is gratified or fulfilled by his work
1.Motivation
2.Job satisfaction
3.Contribution
4.Cognitive dissonance
__________ is the ability of influencing people to strive willingly for mutual objectives
1.Motivation
2.Control
3.Leadership
4.Supervision