2.Greater worker negotiation
4.Increased worker power
Profitability stemming from how well a firm positions itself in the market is a key feature of which writer's view on strategy?
1.Mary Parker Follett
To what does authority refer?
1.The ability to organise people
2.The power to command and direct
3.The need for order
4.The right to change jobs
1.The number of people employed from different ethnic groups.
2.Increasing the number of women employed in the organisation.
3.The number of different religious affiliation held by employees in the organisation.
4.The range of personal characteristics of employees in an organisation.
1.How people view and understand the world.
2.How people view and understand themselves.
3.How people view and understand others.
4.How people view and understand themselves and others.
4.Unspecified time it takes to achieve an aim
1.Towards the source of supply
2.Towards the consumer
3.At the same stage of the supply chain
4.In another industry
1.Complex and risky
2.Uncertain and non-routine
3.Low risk and certain
4.Routine and non-complex
What are group norms?
1.Modes of behaviour that are acceptable to and shared by group members
2.Modes of behaviour that are shared by some members of the group
3.Modes of behaviour that challenge group values and beliefs
4.Modes of behaviour that are different of those of the other group members
1.Guiding, mentoring and motivating
2.Guiding, commanding and motivating
3.Guiding, demonstrating and motivating
4.Guiding, mentoring and demonstrating
1.Flexibility, accuracy, timeliness and objectivity
2.Flexibility, measurability, timeliness and objectivity
3.Flexibility, accuracy, relevance and objectivity
4.Flexibility, accuracy, timeliness and relevance
1.Figurehead, leader and liaison
2.Spokesperson, leader, coordinator
3.Director, coordinator, disseminator
4.Communicator, organiser, spokesperson
1.Starting position and end position
2.Initial environment and changed environment
3.Organisational structure and conditioning
4.Initiating structure and considerations
1.Limited knowledge and great insight
2.Limited knowledge but high level of experience
3.Limited knowledge and uncertainty
4.Limited knowledge and high risk
1.Product, price, place and promotion
2.Product, price, press and promotion
3.Product, price, publicity and promotion
4.Product, price, post and promotion
What do you call a style of leadership that takes account of others' views, opinions and ideas?
What do you call the understanding of a dominant culture before choosing a suitable control system?
What does CRM stand for?
1.Consumer Relations Management
2.Customer Relationship Marketing
3.Customer Relationship Management
4.Consumer Returns Management
What does PEST stand for?
1.Political, environmental, strategic, testing
2.Political, environmental, strategic, technological
3.Political, economic, strategic, technological
4.Political, economic, social, technological
What does the acronym SMART stand for?
1.Suitable, measurable, actionable, rewarded and timely
2.Specific, measurable, actionable, resourced and timely
3.Standardised, measurable, achievable, rewarded, and timely
4.Specific, measurable, achievable, rewarded and timely
1.People are individuals and should be treated as such.
2.People are individuals but should be part of a group.
3.People in the organisation share the same aims and objectives.
4.People in the organisation engage in internal competition.
What is a definition of an objective?
1.A defined specified outcome to be achieved in the long-term
2.A clear set of goals to be attained given a set number of resources
3.A clearly defined and measurable outcome to be achieved over a specified timeframe
4.A set standard of performance agreed by workers and managers
What is a Gantt chart a type of?
1.Work flow design
2.Work schedule design
3.Work rate design
4.Work output design
What is a normative perspective?
1.The way things are.
2.The way things are going to be.
3.The way things should be.
4.The way things were.
What is a paradigm?
1.A theoretical assumption
3.A theoretical model
4.An example serving as a model
What is a PDP?
1.Personal Development Plan
2.People Development Plan
3.Personnel Development Plan
4.Personal Development Payment
2.Maximising market share
3.Providing public service
4.Running a business to create social benefits
What is a strategic alliance?
1.Any form of partnership between one firm and another
2.Formal agreement committing two or more firms to exchange resources to produce products or services
3.Formal agreement to share profits from a shared investment
4.Formal agreement to share knowledge
What is a succession plan?
1.Dismissing an employee for a more favourable employee
2.A formal process of planning to fill a role that will become vacant
3.A vote of no confidence in a board member
4.The formal process of acquiring a new staff member
What is a virtual organisation?
1.An organisation that uses information and communications technologies (ICT's) to coordinate activities without physical boundaries between different functions
2.An organisation that uses internet technologies to sell products to customers
3.An organisation that manages the supply chain using digital technologies
4.An organisation that coordinates the workforce via video conferencing
What is a whistleblower?
1.Someone who reports illegal or unethical acts
2.Someone who commits illegal or unethical acts
3.Someone who benefits from illegal or unethical acts
4.Someone who devises illegal or unethical acts
2.Ad hoc planning
3.Business level planning
1.In the same building
2.In the same industry
3.In the same country
2.Time and motion studies
4.Work as a social setting
What is IS?
1.Retaining the status quo
1.Market focus and position
2.Human resources: multi-skilling
1.To coordinate people and resources
2.To organise lines of communication
3.To formalise authority
4.To limit workers' rights