MBA/MBA Total Quality Management Mcq Set 8 Sample Test,Sample questions

Question:
100% inspection for defects may be neither possible nor desirable, When is sampling for defects likely to be most useful?

1.When destructive testing is required

2.When the cost of 100% inspection is high

3.When we believe there are not many defects

4.A and B


Question:
A fundamental tenet of modern quality management holds that quality is most likely to be achieved:

1.by planning it into the project

2.by developing careful mechanisms to inspect for quality

3.by developing prestigious products and processes

4.by striving to do the best job possible


Question:
A project manager notices that all the measurements recorded on a control chart lie within the control band range. However, most of the measurements are below the midpoint (negative variance). Quality management practice offers us what guidance in dealing with this situation?

1.The project manager should apply the "rule of seven"

2.There is no problem as long as the variances lie within the control band

3.Negative variance indicates a problem which should be remedied

4.These variances are most likely caused by random factors


Question:
A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______

1.identify all the faculty work that has been completed

2.identify all the work that has been correctly accomplished

3.determine the single most urgent area for improvement

4.determine the quality baseline from which improvements will be made


Question:
A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:

1.Quality Policy

2.Check list

3.Trend analysis

4.Pareto Diagram


Question:
According to current quality management thinking, which of the following approaches to quality improvement is least likely to produce positive results?

1.increased inspection

2.continuous improvement

3.quality circles

4.statistical quality control


Question:
An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?

1.When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process

2.When the number of samples outside the current control chart limits become too costly and cumbersome to investigate

3.When a process is subject to constant but stable tool wear

4.a and c


Question:
An assignable variance tells us:

1.our equipment is becoming obsolete

2.top management should initiate increased worker training

3.there is an identifiable problem that must be fixed

4.schedule variances will be reduced


Question:
Best price or zero cost is

1.To keep defective products aside, ensuring they

2.do not reach the customers

3.Prerogative cost

4.To count, grade, and rework


Question:
Cost of quality is a concept that includes:

1.the cost necessary for ensuring conformance to requirements

2.the life cycle cost of the project

3.all research and development costs related to the project

4.only the cost of the quality control function


Question:
Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses _______

1.the required processes and procedures

2.the inspection plan

3.the types of test to be conducted

4.the documentation requirements for actions (testing, inspections, etc.)


Question:
Financial compensation is the primary motivational tool for which of the following management theories or programs?

1.Zero Defects program

2.Theory X management

3.Theory Y management

4.Quality Control Circles


Question:
From the project manager's perspective, quality management is _____ limited to assessing the attributes of the tools provided to do the work.

1.always

2.usually

3.not

4.seldom


Question:
If the level of confidence directly increases as a result of new processes, different resources, or changed methods, the required cost of monitoring is likely to:

1.remain the same

2.decrease

3.decrease initially then increase slightly

4.increase then tend to level off


Question:
In many projects, the end product is a "service" that does not have physical characteristics and attributes to be measured to ensure conformance to the requirement. When service is the end product of a project, measurements _____

1.do not apply to the service, but the criterion is pass or fail

2.are always artificial and present only false indications of progress

3.can be established based on customer expectations and the responsibility assigned to individuals

4.are not applicable if the service is to an internal function of the project


Question:
In the quality area, process control is becoming an important element of the manufacturing to rigorous specifications to provide a consistently uniform output. The control of a process is divided into controlling temperatures, pressures, flows, ____, and levels in terms of rates and time.

1.directions, elasticities

2.volumes, distances

3.speeds (velocities), volumes

4.distances, speeds (velocities)


Question:
Japanese quality control has improved dramatically in the last 30 years for all of the following reasons except:

1.The use of quality control circles

2.Small, continuous improvements in quality control

3.The use of worker suggestion systems

4.Focusing quality control efforts on production output


Question:
Just-in-time (JIT) is the concept of reducing inventories to:

1.25% of former stock

2.Less than half of former stock

3.75% of peak stock

4.zero stock


Question:
Nonconformance is an expense of:

1.Profit of quality

2.Defects of quality

3.Quality of product

4.Cost of quality


Question:
Quality assurance is defined as the managerial process that determines ______ that provide the customers with performance standards and feedback on the performance.

1.time, scope, cost, and resources

2.human resources, dollars, materials, and duration

3.time, location, duration, and completion

4.organization, design, objectives, and resources


Question:
Quality attributes

1.are used to determine how effectively the organization accomplishes its goals

2.can be objective or subjective in nature

3.are specific quality characteristics for which a product is designed, built, and tested

4.b and c


Question:
Quality control methods extend beyond the external characteristics of the product or components of the product. The types of testing of the product or components include ____

1.operator, maintainer, and environmental

2.stress, destructive, and operating

3.in-house, public, and private

4.laboratory, destructive, and non-destructive


Question:
Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______ to be used so the customer will not have a perception of _______

1.materials; inferior fabrication

2.standards; gold plating

3.practices; poor workmanship

4.pricing; gouging


Question:
Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in:

1.a project completed in the shortest possible time

2.a product or service that conforms to the requirement specification

3.an award-winning product that brings public recognition to the project

4.an innovative project that establishes the qualifications of the project team


Question:
Quality management is defined as the process of ensuring that a project meets the ______________ of the project's clients, participants, and shareholders.

1.specifications and statements of work

2.legal and financial obligations

3.expectations and desires

4.needs and expectations


Question:
Reworking ______________ the cost of quality.

1.Decreases

2.Increases

3.Neutralizes

4.Total Quality model


Question:
Some organizations emphasizes the use of quality tools but failed to do which of the following?

1.Focus on what is truly important to the distributors

2.Incorporate continuous improvement efforts

3.Make fundamental changes in their processes and culture

4.Focus on what is truly important to the customer


Question:
Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis __________

1.is a method of rejecting errors or variances from standards following self-inspection

2.is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]

3.counts errors or failures to determine the added cost of all operations that do not meet the requirements

4.compares the error rate with the pass rate to determine the allowable number of errors per 1,000


Question:
Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses _____ to permit accurate monitoring of the operation.

1.100 percent inspection and random rejection

2.acceptance sampling and automatic rejection

3.continuous sampling and error detection methods

4.statistical sampling and control procedures


Question:
Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent _____ standard deviations.

1.six

2.five

3.four

4.Three


Question:
Taguchi suggested that loss in a process is'increased with increase in which of the following?

1.Specifications

2.Standards

3.Competition

4.Variability


Question:
The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______

1.management commitment

2.quality improvement team

3.quality measurement

4.goal achievement measures


Question:
The concept that it is easier and less costly to do the work right the first time is called:

1.Zero defects

2.Continuous improvement

3.DTRTRTFT

4.The customer is the next person in the process


Question:
The concept that states: "the optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it" comes from:

1.quality control analysis

2.marginal analysis

3.standard quality analysis

4.conformance analysis


Question:
The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______

1.producing a product that meets the requirement

2.nonconformance to the requirement

3.any cost for quality personnel and tools

4.any extra cost to hire a quality consultant


Question:
The inspection of the project through the implementation phase is critical to ensure that quality standards are being met. The use of vendors is most often required to obtain critical materials, components, or sub-assemblies. To determine a vendor's capabilities to produce to the specifications, a "shop survey" or audit of the vendor may be required. e areas for the audit should include _______

1.facilities and shop space

2.experience and capability with similar work

3.quality assurance an control procedures

4.organization and quality of work in process


Question:
The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:

1.Quality Plan

2.Quality Statement

3.Quality Policy

4.TQM


Question:
The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?

1.In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected

2.The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems

3.In order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected

4.Generally, 80% of the quality control problems are justifiable for correction via costbenefit analysis. The remaining 20% are not financially worthy of improvement efforts


Question:
The pillars of quality is (are)

1.Quality is free

2.Doing it right the first time

3.Zero defects

4.b and c


Question:
The same quality control manager decides to increase his daily sample size from three to six. The size of the control band will:

1.Increase

2.Decrease

3.Remain unchanged

4.Not determinable from given data


Question:
Unless evidence indicates otherwise, a process is assured to be:

1.in control

2.out of control

3.working at full capacity

4.working at less than full capacity


Question:
When a product or service completely meets a customer's requirements:

1.quality is achieved

2.cost of quality is high

3.cost of quality is low

4.the customer pays the minimum price


Question:
When errors that affect quality are discovered, the procedure to improve the situation should be to ________

1.identify the specific error

2.correct the specific error

3.determine the root causes of the error

4.All of the above


Question:
Which is not a commonly used quality management tool?

1.Fishbone diagram

2.CSSR report

3.Pareto chart

4.None of the above


Question:
Which of the following document(s) is (are)'included in the quality system?

1.A quality policy

2.Customer focus

3.Commitment

4.All of the given options


Question:
Which of the following is least likely to contribute to developing an effective project team supportive of quality?

1.Commitment to the project

2.Team member flexibility

3.Frequent turnover of personnel

4.Team interest in workmanship


Question:
which of the following is not considered a cost of nonconformance to quality?

1.Scrap

2.Rework

3.Expediting

4.Process control


Question:
Which of the following models value stability?

1.Organism model

2.Mechanistic model

3.Cultural model

4.Total Quality model


Question:
Which of the following statements concerning acceptance sampling is false?

1.Used when expensive and time-consuming to test the product 100%.

2.The number of allowable defects before lot is rejected is predetermined.

3.Inspection and test standards must be established to ensure that procedures can adequately determine conformance and nonconformance.

4.All of the above are true.


Question:
Which of the following statements is TRUE about Deming’s philosophy?

1.It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes

2.Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization

3.Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis

4.Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value


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