A network that links computers located thousands of miles of apart is called a_______________.
1. world area network
2.universal area network
3.wide area network
4.local area network
In inkjet technology the droplets of ink are deflected by?
1.Electrically Charge Plate
2.Multi directional nozzle
3.High pressure jets
4.All of the above
RS-232 is a standard that applies to?
1.Parallel port
2.Serial port
3. Game port
4.All of the above
You are installing an IDE hard drive that will be your boot drive. Which is the correct order of steps that need to be followed?
1. jumper properly auto-detect(or configure manually) in CMOS low level format high level format partition
2.jumper properly auto-detect(or configure manually) in CMOS partition high level format with / s switch
3.jumper properly partition auto-detect(or configure manually in CMOS high level format with /s switch
4.jumper properly auto-detect in CMOS regular format
You should never put floppy drives hard drives or even VCR tapes or cassette tapes on top of speakers (or near any other source of magnetism) because of:
1.RFI
2.EMI
3.EXE
4.FYI
A dialog box with a bomb appears oh a Macintosh screen. What type of problem has occurred?
1. A RAM problem
2. A software problem
3.A ROM problem
4.An ADB problem
A keyboard locks up intermittently even when replaced with a new keyboard. What is the LEAST likely cause of the problem?
1.A second bad keyboard
2.The keyboard controller chip
3. The keyboard connector
4.The motherboard
A PC with a 486DX2 processor runs internally at 50Mhz. What speed would its external logic be running?
1.l0Mhz
2.25Mhz
3.50Mhz
4.100 Mhz
After doing a low-level format what would be the next step in configuring the hard drive in a system?
1.Format DOS partition
2.Install operating system
3.Configure DMA channel and back-up interrupt
4. Partition hard disk
After trying to unload a TSR you get an error message saying that other TSRs were loaded after the one you tried to remove. Which of the following commands could you use to see the current load order?
1.MEM /P
2.MEMMAKER
3.MEM /C (A SYS:
4. None of the above
Current is measured in units of:
1.volts
2.amps
3.ohms
4.farads
During the laser printer's conditioning phase a uniform charge of _____ is placed on the photosensitive drum.
1.+1000 volt
2. +600 volts
3.-600 volts
4.+ 12 volts
How many bits in a byte?
1.16
2.8
3.255
4.10
How would you allow device drivers and TSR's to be loaded into Upper Memory Blocks ?
1.DOS=High
2.devicehigh=
3.loadhigh=
4.DOS=UMB
IBM's Micro Channel Architecture (MCA) specifies which type of the following bit access widths?
1.8 bit & 16 bit
2.16 bit & 24 bit
3.16 bit & 32 bit
4. 32 bit & 64 bit
In laser printing there are six steps the printer follows. What comes between the conditioning phase and the developing phase?
1. transfer phase
2.writing phase
3.fusing phase
4.cleaning phase
 Which component stores an electrical charge?
1.diode
2.rectifier
3.capacitor
4.resistor
Match the device driver HIMEM.SYS to its operation.
1.Supports (ANSI) terminal emulation
2. Manages the use of extended memory
3.Uses expanded memory on a 80386 processor
4.Supports code page switching
MSD exe does not have information on:
1.cache
2.video
3.operation system
4.com ports
RTS stands for:
1.ready to start
2.ready to switch
3.request to send
4.request to scan
The output voltages of a PC power supply are in the form of _____ current.
1.AC
2.DC
3.amperage
4.resistive
The standard IRQ for the floppy drive is?
1.9
2.6
3.10
4.All of the above
To find out how much memory is available you could type _____
1.EMM
2.MEM
3.CHKDSK
4.MEMMAKER
To install a second IDE drive into a computer you must
1.Set the master-slave jumper to slave on the second drive
2.Use the IDE configuration software to set the new drive as slave
3. Verify that you define the new drive as D: in the CMOS setup
4.Verity that you attach the drive to the connector at the end of the ribbon cable
To prevent toner from sticking to a laser printer's heat rollers apply which of the following:
1.Alcohol
2.Oil
3.Ammonia
4.Beer or Jack Daniels
Upper Memory blocks are located where?
1.Conventional Memory
2.Extended Memory
3.Expanded memory
4.Reserved Memory
What can you use to ensure power is not interrupted resulting in corrupted data?
1.UPS
2.Proper grounding
3.Surge protector
4.Nuclear powered thermal protective underwear
What command is used to hang up a MODEM when using the "AT Command set"?
1.ATZ
2.ATD
3.ATR
4.ATH
What could cause a fixed disk error?
1.CDROM drive not installed
2.Incorrect CMOS settings
3.Incorrect RAM settings
4.All of the above
What do we call a company that provides software through the Internet directly to the user’s computer?
1.application vendor
2. software service provider
3.application service provider
4.shareware
What is a network that uses a server to meet the needs of the other computers on the network?
1.client/server network
2.groupware network
3.immediate network group
4.local area network
What is a prewritten plan that is put in place when things go horribly wrong?
1. emergency evacuation
2.disaster recovery plan
3.disaster protocol plan
4.emergency information plan
What is a system called that links together mainframes, minicomputers, and microcomputers that are in close proximity for the purpose of communication?
1.server network
2.groupware network
3. immediate network group
4.local area network
What is an internal network designed to provide and disseminate information to internal staff by using the look and feel of the World Wide Web?
1.Intranet
2.Extranet
3.Internet
4.local area network
What is software that is the electronic equivalent of a filing room?
1.document management
2.electronic management
3.filenet
4.filing Assembly Software
What is the best ground for a conductive work bench?
1.AC outlet
2.Ground to bend
3.To another device
4.Chassis ground
What is the result of adding an IP address to the DNS server search order
1.It restricts browsing to that DNS server
2.It overrides the local systems IP address
3.It tells the DNS Server where the local system is located
4. It tells the local system where the DNS Server is located
What is the term used to describe “data about data�
1.data access
2.access rights
3.data integrity
4.metadata
What network security feature prevents users on a network from using programs and information that they do not need to access?
1. password rights
2.access rights
3.protocol rights
4.right of entry
What type of device represents the largest security risk?
1.desktop
2.laptop
3.mobile phone
4.none of the above
What would you ask to determine if the display is working?
1.Is there a video cursor or action on the screen?
2.Did the computer beep or chime?
3.Is there high voltage static on the screen
4.All of the above
When configuring is a network interface cards without jumpers or plug and play what is used to set the IRQs?
1.DMA
2.CMOS
3.the OS
4.configuration software
When connecting a ribbon cable to a connector how do you know which direction to plug it in?
1.The red line in the cable goes to the highest pin number
2.B. The colored line in the cable goes to pin #1
3. It does not matter
4.The blue or red line in the cable goes away from the power connector
Which controller would support an external CD-ROM drive?
1.ESDI
2.ARLL
3.MFM
4.SCSI
Which is the easiest component to environmentally recycle?
1.Motherboards
2.CMOS batteries
3.Toner cartridges
4.Cathode ray tube
Which type of cable is most likely in use with rj-45 connectors?
1.10base2
2.10base5
3.10baseT
4.10baseFL
With a dot matrix printer light then dark print is most commonly caused by:
1.Erratic paper advancement
2.Erratic ribbon advancement
3. Misaligned print head
4.Overheating print head
You are testing the resistance in Ohms of a fuse on a 2 amp system. If the fuse is good the meter should read?
1.0
2.0.2
3.5
4.2
You suspect a virus has entered your computer. What will not be affected by the virus?
1.CMOS
2. Boot sector
3.Floppy disks
4.Program files
Your modem does not respond when you try to dial out. You try another modem on another computer and get the same result. What is the most likely problem?
1.defective modem
2.defective computer
3.software bug
4.bad phone line