Practically speaking, this is not possible to transition an issue back to its previous status. However, for an emergency purpose, you can use the “On hold “feature to perform this task.
Some popular add –on for JIRA included are,
* Suites the utilities for JIRA
* Script Runner
* Zephyr for JIRA
* JIRA toolkits
* REST API browser
* JIRA portfolio
* MISC workflow extensions
* Tempo timesheets
* Chart plugins
To modify any bulk issue, you need to use the bulk change options -> tool menu-> now select all the issues on the current page that can be now used for the bulk operations.
The following details you will get when you perform a bulk operation such as;
* Workflow transition
* Delete
* Move
* Edit
JIRA security setting is used to restrict any access to the issue to only those who have authorized to work on issues. This security level of any issue can be set either when the issue is created or when it is being edited.
We can schedule the issues due dates which are used to track, review, and inform the team about due dates. Scheduling an issue is the most powerful feature that performs the fixed and relative date searches based on the due dates.
Advanced searches can also be performed by using the Jira Query Language.
You can schedule an issue by using the Date field. It can be done either by creating a new issue or editing an issue.
Burn up chart creation steps:
1. Go to the JIRA official web page.
2. Now click on the project that you are working on.
3. Click on the reports -> appears at the left side
4. Now it’s time to select the Burn-up chart option.
Burndown chart creation steps:
1. Go to the JIRA official web page.
2. Now click on the project that you are working on.
3. Click on the reports ->appears on the left side of the panel.
4. Now select the burn down from the reports drop-down option.
A scrum board is nothing but a board that is created using the Scrum preset option. This Scrum board is suitable for those who have planning to work in Sprints time.
A Kanban board in JIRA is nothing but a board that can be created using either Kanban preset or the DIY options. This Kanban board is suitable for those whose focus is on only managing and constraining work-in-progress time.
Let me explain the steps involved to create the issues in JIRA;
Step 1: Click on the create a button on the top of the screen-> this opens the create issue dialog box.
Step 2: Now select the relevant project and issue type -> this option available in the create issue dialog box.
Step 3: type the summary ->complete any appropriate fields
Step 4: make sure that you have checked all the fields correctly before creating the next issue in the dashboard.
Step 5: if all the details are valid-> now click the create button.
This explains how the customer and service desk agent can work together to resolve the issue. First, the customer submits a request -> a portal or by mail service desk agent, user can see the request in the JIRA request service desk line, and later they perform an investigation. The customer and other user participants make use of the portal or email to discuss the issue and the person (service agent) who resolves the issue. Finally, the service agent completes the request and the customer is satisfied.
Labeling issue: This issue enables the user to categorize the raised issue in the form of information and later it is assigned to any component or version. This issue can be found using labels.
Linking issue: this issue enables the user to link any kind of issue or multiple issues that can also be associated either on the same or different JIRA servers.
As we know, the JIRA architecture was not designed to work well with the server as a test case management tool. So it will be configured to support the test case management system in two different possible ways. After that users can either change the native JIRA components to meet the test case management system and also you can use add-ons option available in the parent company (Atlassian marketplace).
The answer is yes, the user can access the JIRA cloud site via a mobile device, for that you have to use the appropriate URL of the JIRA mobile cloud site in your mobile website browser.
JIRA dashboard is a dashboard which you will see when you opens up Jira.
You can modify multiple bulk issues by using option “Bulk Change†option.
An “issue collector†enables you to easily embed a JIRA feedback form into your own web site. This helps website visitors to log issues into JIRA through our website. To use JIRA feedback form, visitors to our website do not need a user account in JIRA.
For an Agile project to create user stories in JIRA, follow below steps.
* Issue type -Epic and Issue type – Story linked to it. In order to do so, in the ‘Create Issue’ page, go to “Configure Fields†and select “Epic link†field to be included in the issue creation screen.
* Or you can have a product backlog by creating a main User story and having various sub-tasks under it.
Under Audit Log, you can see all the details about the issue created, and the changes made in the issues.
The events are classified in two a System event (JIRA defined events) and Custom event (User-defined events). An event describes the status, the default template and the notification scheme and workflow transition post function associations for the event.
The security setting for any issue is defined or say set either at the time of the creation of the issue or while editing the issue.
The basic reason for security settings is to restrict user access to the issue so that not all users are able to work on that issue. Security setting also allows the access of the issue to the member of chosen security level.
The Validators in JIRA checks that any input made to the transition is valid before the transition is performed. If a validator fails, the issue will not progress to the destination status of the transition.
Practically, it is not possible to transition an issue back to its previous status. However, you can use the “on hold†feature to transition an issue back to its prior status. Here are the steps,
* In a workflow, Create a global transition to the ‘On Hold’ state.
* Now from ‘On Hold’ status create another transition to every other status you want to come back to
* Since the transition names cannot be the same, add a blank space at the end of it.
* Now you don’t want the status transition from the ‘On Hold’ and ‘Done’ to ‘On Hold’ So you will hide the other status “On Hold†by adding the value field condition on the global transition.
* If a workflow is active, you cannot edit the workflow name (only the description)
* You cannot delete the workflow steps
* A step associated status cannot be edited
* You cannot add any new outgoing transition if a step has no outgoing transitions (Global transitions are not considered).
* A step’s Step ID cannot be changed.
* As such Statuses are global objects in JIRA. Changing the name of the status on one workflow will change the status on all workflows that use that status
* Hover over status or transition to see the relevant transition labels
* One cannot clone transitions in the workflow designer
* In the workflow designer, one cannot create annotations
* Directly you cannot set the issue editable property.
The backup data includes,
* Attachments if selected
* Users and their group settings
* Avatars
* Issues
In JIRA, you can take a backup of your JIRA cloud data using Backup Manager. But only one backup file is stored at a time. The existing backup is overwritten by new ones.
You can configure the following things for each pair of an issue type and JIRA project.
* The order of custom fields appears on an issue screen
* The workflow of an issue including the statuses
* Which custom fields and system an issue can use
* Project accessibility
* Permissions for what a user can do with an issue
* Versions and components available for an issue
Schemes are a major part of JIRA configuration. It is a collection of configured values that can be used by one or more JIRA project. For instance, Notification Schemes, Permission Scheme, Issue Type Scheme, and so on. There are a total of seven types of schemes.
Some popular add-ons for JIRA include,
* Suites utilities for JIRA
* ScriptRunner for JIRA
* Zephyr for JIRA – Test Management
* JIRA Toolkit Plugin
* Atlassian REST API Browser
* Portfolio for JIRA
* JIRA Misc Workflow Extensions
* Tempo Timesheets for JIRA
* JIRA Charting Plugin
Three colors will be displayed representing the amount of time spent behind the issue
* Original Estimate (Blue): The amount of time estimated initially to resolve the issue
* Remaining Estimate(Orange): The remaining amount of time left to resolve the issue
* Time Spent or Logged (Green): The amount of time spent so far while resolving the issue
Scheduling the issue means scheduling the work of issue for a particular ‘due date’.
For this function to work, one must have ‘Schedule issue permission’ by JIRA Administrator. In this case, a field with ‘Due Date’ is being populated.
Issue change history includes
* Deletion of a comment
* Deletion of a work log
* Creation or removal of an issue link
* Attachment of a file
* Changes to an issue field
Labeling an issue is basically done to categorize an issue within a particular section which in turn can be easily searched with the help of labels.
To disable mail notification for a particular Bulk Operations, you have to de-select the “Send Notification†checkbox in the bulk operation wizard.
To modify multiple bulk issues, you can use the Bulk Change option from the “Tools†menu of the navigator. All the issues on the current page can be selected for the bulk operation. The following list details the available bulk operations like
* Workflow Transition
* Delete
* Move
* Edit
You can email an issue by using the share option in JIRA. You can also email other JIRA users a link to the issue by sharing the issue with them or by mentioning them in an issue’s Description or Comment field.
For any particular issue in JIRA, 3 colors like Blue, Green, and Orange is used to denote the amount of time spent on any particular issue. This information is displayed under ‘Time Tracking’ section. Each color has its own significance like;
* Blue: This color is to denote the ‘Original Estimate’ i.e. the time estimate to be invested in resolving the issue. This field has been labeled as ‘Estimated’.
* Orange: This color determines the time left for resolving the issue. This field has been labeled as ‘Remaining’.
* Green: This color defines the actual time that has been used or say spent in resolving the issue so far. This field has been labeled as ‘logged’.
JIRA’S security setting restricts access to the issue to only those person who is allowed to work on the issue or a member of the chosen security level. The security level of an issue can be set either when the issue is created or when the issue is being edited
The move issue wizard enables you to specify another project in your JIRA instance. Move wizard permits you to change certain attributes of an issue like
* Issue Type:If your issue is a customs issue type and does not occur in your target project, you must choose a new issue type for your issue.
* Issue Status:If you have assigned your issue as a custom issue status and it does not exist in your project, you must select a new issue status for your issue.
* Custom Fields:If you have determined required custom fields for your issue, which do not occur in the target project, you must set values for them.
* Time tracking
* Issue History
* Comments
Cloning as issue allows you to create a duplicate of the original issue so that many employees can work on a single issue within a single project. The clone issue can be connected to the original issue. A clone issue holds following the information
* Summary
* Description
* Assignee
* Environment
* Priority
* Issue Type
* Security
* Reporter
* Components, etc.
JIRA offer reports that show statistics for projects, versions, people or other fields within issues. Various reports included with JIRA are
* Average Age Report
* Pie Chart Report
* Resolution Time Report
* Recently Created Issues Report
* Resolved vs. Created Issues Report
* Single Level Group by Report
* Time Tracking Report
* User Workload Report
* Workload Pie Chart Report, etc.
* Labeling Issue:It enables you to categorize an issue in a more informal way than assigning it to a component or version. You can then search issues according to the label.
* LinkingIssue: This feature enables you to link an association between two issues on either on the same or different JIRA servers.
You can disable JIRA mobile for the site so that users can be unable to operate the desktop view of JIRA on their mobile device. JIRA mobile comes as a system add-on and can be disabled at any time.
Yes, it is possible to access JIRA cloud site via a mobile device. You have to use the URL of the JIRA cloud site in your mobile web browser.
The reason behind using JIRA is
* Upfront and fair licensing policy
* Features that is not available elsewhere
* Get the latest update on the progress of projects
* It runs anywhere and recognized with many famous companies
* Easily extensible and customizable
It integrates with source control programs such as CVS, Git, Subversion, ClearCase, Visual SourceSafe, Mercurial, and Perforce.
In JIRA, an issue can be anything like a
* Software bug
* The project task
* A help-desk ticket
* The leave request form
Workflow is defined as a movement of the bug/issue through various stages during its life-cycle
* Created/Open
* WIP ( Work In Progress)
* Completed/Closed
JIRA is an issue tracking product or a software tool developed by Atlassian, commonly used for bug tracking, project management, and issue tracking; it is entirely based on these three aspects. It is widely used in software development and software testing.