MBA/MBA Total Quality Management Mcq Set 6 Sample Test,Sample questions

Question:
A tool that analyzes the Input to a process to identify the causes of errors is called:

1.Cause and effect diagram

2.Scatter diagram

3.Ishikawa diagram

4.a and c


Question:
According to Deming, Quality problems are

1.Due to management

2.Due to method

3.Due to machine

4.Due to material


Question:
Big Q is:

1.Quality of services

2.Quality of people

3.Quality of processes

4.All of the above


Question:
CIP is:

1.Continuous improvement process

2.A sustained, gradual change

3.Includes constancy of purpose and commitment to quality as part of its focus

4.All of the above


Question:
Control chart is a

1.Process monitoring tool

2.Process control tool

3.Both (a) and (b)

4.None of the above


Question:
Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:

1.Differences among machines

2.Differences among workers

3.Differences among materials

4.None of the above (all are examples)


Question:
Cost of quality includes:

1.Cost of all work to build a product or service that conforms to the requirements

2.Training programs

3.Cost of all work resulting from nonconformance to the requirements

4.All of the above


Question:
Diamond represents ______ while plotting flow chart.

1.Step in activity

2.Decision making

3.Direction of flow

4.None of the above


Question:
Dr. AB is designing a 3 x 7 factorial experiment. Which of the following is true about AB's study?

1.Dr. AB has 21 subjects.

2.Dr. AB's study has 2 independent variables: one with 3 levels and one with 7 levels

3.Dr. AB's study has 21 independent variables.

4.Dr. AB's study has 3 independent variables: one with 3 levels, one with 7 levels, and one with 21 levels.


Question:
EMS stands for

1.Environmental management system

2.Employees management system

3.Engineering management system

4.Equipment management system


Question:
Following is (are) the phase(s) of intervention

1.Formulation stage

2.Maintenance stage

3.Implementation stage

4.All of the above


Question:
For Cpk (Process capability index) value of 1.33, the PPM is

1.1

2.63

3.2700

4.45500


Question:
For the regression specification γ = α + βх + εthe OLS estimates result from minimizing the sum of

1.(α + βх)2

2.(α + βх + ε)2

3.(γ − α + βх)2

4.None of these


Question:
How many levels were used for factor B?

1.1 Level

2.2 Levels

3.3 Levels

4.4 Levels


Question:
In a project, the common parameters are cost, schedule, and quality. In relationship to the others, quality should be ranked _______

1.first as the prime driver for a project

2.second behind cost but ahead of schedule

3.second behind schedule but ahead of cost

4.equal to cost and schedule


Question:
In the project environment, the individual ultimately responsible for quality control is:

1.The line workers who must strive "to do things right the first time" to avoid quality problems

2.The company's quality control manager who must work with the project members to ensure the quality control program is effective

3.The head of the production department who retains ultimate quality control responsibility for all the company's projects

4.The project manager who has ultimately responsibility for the entire project


Question:
ISO - 14001 gives stress on

1.Plan - Do -check -Act

2.Environmental protection

3.Prevention rather than detection

4.All of the above


Question:
ISO emphasis on

1.Prevention

2.Rejection

3.Inspection

4.All of the above


Question:
Malcolm Baldrige national quality award is for (MBNQA)

1.Total Quality Management

2.International Standard Organization

3.Total Productive Maintenance

4.Total Quality Control


Question:
Marketing research carried out to know whether the particular area should be covered in this course. What the course instructor should develop?

1.The course meeting requirements of the university

2.The course meeting requirements of the instructor

3.The course meeting requirements of the students

4.The course meeting requirements of the bookseller


Question:
Most quality problems

1.originate in the quality department where the ultimate responsibility for quality rests

2.originate on the shop floor because of waste and product rework

3.are the result of management's lack of attention to potential quality improvement ideas

4.could be eliminated if shop supervisors monitored their workers more closely


Question:
our forecasted value of y is

1.7

2.9

3.25

4.impossible to determine


Question:
P-D-C-A stands for

1.Plan-Do-check-Act

2.Plan-Do-correct-Act

3.Proceed-Do-check-Act

4.Proceed-Do-correct-Act


Question:
Poor quality in a design project is likely to directly affect _____ costs.

1.manufacturing / building

2.advertising

3.post-completion support

4.A and c


Question:
Quality assurance is

1.top management's intention regarding quality

2.functions determining implementation of the quality policy

3.actions to provide confidence of satisfying quality requirements

4.responsibilities and processes which implement quality management


Question:
Quality planning is:

1.identifying which quality standards are relevant to the project and determining how to satisfy them

2.monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance

3.evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards

4.taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer


Question:
Random variance in a process, as measured by the standard deviation, can be directly reduced by:

1.improving the overall system of production

2.increasing the number of quality inspectors

3.making use of run charts

4.identifying patterns of variance using control charts


Question:
Rectangle represents _____ While plotting flow chart.

1.Step in activity

2.Decision making

3.Direction of flow

4.None of the above


Question:
Self-inspection by the individual performing the work is used to achieve quality in a product. The advantages of self-inspection include ______

1.immediate feedback to permit adjustments to the process

2.early identification of errors prior to further integration

3.minimization of end product repairs and material waste

4.All of the above


Question:
Service Assurance is

1.Confidence with customer

2.Customer has trust

3.Employee has knowledge

4.All of the above


Question:
Statistical sampling is a method to determine the conformance to requirement for some element or product of a project. The advantage of statistical sampling is that it _____

1.does not require an expenditure of resources

2.is accurate enough with a sampling of less than one percent

3.does not require 100 percent sampling of the elements to achieve a satisfactory inference of the population

4.is a good tool o gain customer confidence during a period of high rejects


Question:
Suppose you are using the specification:
wage = a + βEducation + δMale + θExperience + & In your data the variables Education and Experience happen to be highly correlated because the observations with a lot of education happen NOT to have much experience. As a consequence of this negative correlation the OLS estimates

1.are likely to be better because the movement of one explanatory variable offsets the other, allowing the computer more easily to isolate the impact of each on the dependent variable.

2.are likely to be better because the negative orrelation reduces variance making estimates more reliable.

3.are likely to be worse because the model can’t tell which variable is causing changes in the dependent variable.

4.are likely to be worse because compared to positive correlation the negative correlation increases variance, making estimates less reliable.


Question:
Tally chart is

1.Process monitoring tool

2.Data collection tool

3.Process planning tool

4.None of the above


Question:
The concept of quality is based on:

1.meeting luxury goods standards

2.producing excellent products that are superior to other similar items

3.conforming to the requirements specifications

4.maintaining uniformity of design


Question:
The following is (are) the machine down time.

1.Waste

2.No material

3.Breakdown

4.All of the above


Question:
The mean square is the sum of squares divided by

1.the total number of observations

2.its corresponding degrees of freedom - 1

3.its corresponding degrees of freedom

4.None of these


Question:
The objective of ISO-9000 family of Quality management is

1.Customer satisfaction

2.Employee satisfaction

3.Skill enhancement

4.Environmental issues


Question:
The primary components of quality management are quality _______

1.inspections, certifications, and validations

2.philosophy, assurance, and control

3.form, fit, and function

4.reliability, maintainability, and availability


Question:
The primary responsibility for establishing design and test specifications should rest with

1.senior management

2.procurement or purchasing

3.engineering

4.Manufacturing


Question:
The process mapping is a ____ diagram.

1.Data flow

2.Work flow

3.Circular

4.Audit


Question:
The process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards is called:

1.Quality Assurance

2.Quality Control

3.Quality Planning

4.Quality Review


Question:
The products manufactured during 1800s were unique. How quality was ensured in this era?

1.Through renovation

2.Through inspection

3.Through calculation

4.Through repair


Question:
The role of management is to

1.provide Resources

2.define EMS

3.monitor the effectiveness of the system

4.All of the above


Question:
This means that for every unit increase in your independent variable, your dependent variable increases b 0.478 units What degrees of freedom do you report in a multiple regression?

1.Residual degree of freedom

2.Error and residual degree of freedom

3.Regression and residual degrees of freedom

4.Adjusted R squared and regression degrees of freedom


Question:
Total Quality Management (TQM) focuses on

1.Employee

2.Customer

3.Both (a) and (b)

4.None of the above


Question:
TQM & ISO both focuses on

1.Customer

2.Employee

3.Supplier

4.All of the above


Question:
What does the transcendent view imply for high quality?

1.It is something everlasting

2.It is something timeless and enduring

3.It is something priceless

4.It is something perfect


Question:
What is ISO?

1.Indian organization for standard

2.Internal organization for standard

3.International organization for standard

4.None of the above


Question:
What is the Effect of Cache (MIPS)?

1.40

2.20

3.10

4.5


Question:
What is the relationship between Ishikawa and Deming?

1.Son and father

2.Nephew and uncle

3.Student and teacher

4.Grandson and grandfather


Question:
What is the Variation due to Interaction?

1.84%

2.76%

3.19%

4.5%


Question:
When cpk is less than one

1.Process is not capable

2.Process is stable

3.Process if highly capable

4.None of the above


Question:
Which of the following best characterizes the results of an increase in quality?

1.increased productivity, increased costeffectiveness, and decreased cost risk

2.reduced productivity and no change to costeffectiveness or cost risk

3.reduced productivity and an increase in overall product or service cost

4.increased productivity and cost-effectiveness


Question:
Which of the following is for Environment management?

1.ISO-9000

2.ISO-14000

3.ISO-26000

4.ISO-31000


Question:
Which of the following is responsible for quality objective?

1.Top level management

2.Middle level management

3.Frontline management

4.Frontline management


Question:
Which of the following statements about the cost of quality are true?

1.The cost of quality is the expense of nonconformance to requirements and specifications

2.The costs of quality are mostly the direct responsibility of workers who are manufacturing the product

3.Quality control programs should only be implemented when the costs of quality is low

4.A and B


Question:
While setting Quality objective, _______ to be considered.

1.Customer need

2.Organizational need

3.Supplier need

4.Worker need


Question:
While setting Quality objective, ______________ to be considered.

1.Material quality

2.Customer need

3.Market demand

4.All of the above


Question:
_____ refers to general processes of improvement and encompasses discontinuous improvements

1.Continuous improvement

2.Continual improvement

3.Constant improvement

4.Consecutive improvement


Question:
_______ helps organization reduce employee turnover and absenteeism.

1.Job design

2.Training & development

3.Wage revision

4.All of the above


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  106. MBA Entrepreneurship Management MCQ Set 2
  107. MBA Entrepreneurship Management MCQ Set 3
  108. MBA Entrepreneurship Management MCQ Set 4
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  110. MBA Entrepreneurship Management MCQ Set 6
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  115. MBA Financial Management MCQ Set 5
  116. MBA Financial Management MCQ Set 6
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  125. MBA Human Resource Management Mcq Set 3
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  128. MBA Human Resource Management Mcq Set 6
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  130. MBA Human Resource Management Mcq Set 8
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  138. MBA Management Information Systems Mcq Set 2
  139. MBA Management Information Systems Mcq Set 3
  140. MBA Management Information Systems Mcq Set 4
  141. MBA Management Information Systems Mcq Set 5
  142. MBA Management Information Systems Mcq Set 6
  143. MBA Management Information Systems Mcq Set 7
  144. MBA Management Information Systems Mcq Set 8
  145. MBA Management Information Systems Mcq Set 9
  146. MBA Marketing Management Mcq Set 1
  147. MBA Marketing Management Mcq Set 2
  148. MBA Marketing Management Mcq Set 3
  149. MBA Marketing Management Mcq Set 4
  150. MBA Marketing Management Mcq Set 5
  151. MBA Marketing Management Mcq Set 6
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  155. MBA Marketing Management Mcq Set 10
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  167. MBA Operations Research Mcq Set 5
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  170. MBA Organisational Behavior Mcq Set 3
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  184. MBA Production and Operations Management Mcq Set 4
  185. MBA Production and Operations Management Mcq Set 5
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